Legal
Refunds & Cancellations
How cancellations and refunds work for HR Bobby pay-per-interview sessions and related purchases.
Last updated: 16 September 2026
1. Scope
This policy applies to paid interview sessions, company credit purchases, and individual mock interview packs made through HR Bobby (including PayU checkout). Enterprise contracts may include different commercial terms agreed in writing with sales.
2. When a charge applies
Prepaid credits purchased via PayU are added to your workspace when payment succeeds. A credit is consumed when a matching interview session is started (the live room begins), not merely when an invite or mock is created. Unused invites that expire without a started session do not consume a credit.
3. Cancellations before the interview starts
You may cancel or let an invite expire before the candidate starts the session. No interview fee is due for that invite. Free allowances (such as a first complimentary 15-minute session) are consumed only when that free session is started, according to your workspace rules.
4. After an interview has started
Once a paid session has started, fees are typically non-refundable, including if the candidate leaves early, skips questions, or experiences issues on their device or network. Draft reports and recordings (when captured) remain available for your review under your plan.
5. Service failures on our side
If a started interview cannot proceed because of a confirmed outage or material failure of HR Bobby (not candidate connectivity, browser permissions, or local device problems), contact us within 7 days of the session. We may, at our discretion, offer a credit for an equivalent session or a refund of the fee for that interview.
6. Duplicate or erroneous charges
If you were charged twice for the same started interview, or charged in clear error, email support@hrbobby.com with the workspace name, candidate, approximate time, and payment reference. We will investigate and reverse or credit confirmed duplicates.
7. Enterprise and custom plans
Invoiced or contracted enterprise arrangements follow the cancellation and refund terms in that agreement. If none are stated, this policy applies to individual pay-per-interview usage under the same workspace.
8. How to request help
Use Contact Us or email support with your organization name and session details. We aim to respond within a few business days. Approved refunds are returned to the original payment method where the processor allows.
Questions? Contact us.